ABOUT THE STUDENTS’ UNION

The Students’ Union (SU) is one of the leading undergraduate student associations in Canada. We work to ensure that University of Calgary undergraduate students have the best possible university experience through advocacy, representation, and providing valuable on-campus services and programs. We also manage several businesses within the MacEwan Student Centre including a restaurant and bar, two concert venues, a convenience store, a used bookstore and copy centre, and the MacEwan Conference & Event Centre.

Students lead our organization, and so SU staff are all teachers in some capacity. We coach, mentor, and work alongside the elected members of our student government to help them develop skills and make good decisions for the organization. Because of this, we trust and invest in our staff as they are pivotal in supporting and fostering positive and productive student leadership. The SU is a nimble organization that can pivot quickly to address emerging issues and trends. This role is ideal for a professional, early in their career, who is looking for the freedom to innovate and is willing to take the initiative to expand their range of experience.

ABOUT THE ROLE

The Coordinator, Volunteer Services is a member of the Student Services department and provides leadership and administrative support to the SU’s volunteer centre and its ten programs, including the Campus Food Bank, the Q Centre (a resource for LGBTQIA+ students), the Information Centre/Lost and Found, and the Volunteer Tax program.

The Coordinator, Volunteer Services leads between four and thirteen part-time staff members and numerous volunteers. They oversee the coordination of all volunteer programs and services by supervising and advising program coordinators, managing all volunteer screening processes including police checks and child welfare checks, administering all manual and electronic filing systems, ensuring all policies and procedures and training materials are current, tracking volunteer hours and maintaining the Better Impact database, validating Co-Curricular Record requests, processing expense payments and reimbursements via accounting, and tracking related budgets.

For more information on the role, including specific responsibilities, please consult the position description.

QUALIFICATIONS

  • University degree or college diploma along with one or more years of relevant experience.
  • Volunteer management experience is preferred. Previous experience working within a post-secondary educational environment or a not-for-profit setting would be an asset.
  • Demonstrated organizational and time-management skills to meet daily work deadlines, ongoing commitments, and emerging priorities.
  • Superior interpersonal skills to interact positively, courteously and professionally with students, customers and staff from diverse backgrounds.
  • Excellent customer service skills to assist in determining student needs and providing appropriate levels of assistance in a high energy and busy environment.
  • The ability to learn, understand and accurately convey information to a variety of audiences.
  • Strong verbal and written communication skills and be able to confidently address students’ questions and concerns.

To apply, please send a cover letter and resume to resumes@su.ucalgary.ca.